Voca.ai Secures Investment from American Express Ventures to Build the Contact Center of the Future Read more
Vonage Enables Ramco Systems to Offer AI-infused Customer Engagement on the WhatsApp Business Solution via Nexmo Messages API Read more
CGS Survey Reveals a Blend Of Automation and Human Interaction Will Drive Meaningful Connections Between Customers and Brands Read more
Outreach Recognized as an April 2019 Gartner Peer Insights Customers’ Choice for Sales Force Automation Read more
Genesys Expands Support for Google Cloud Contact Center AI Across All Three Customer Experience Platforms Read more
Avaya Taps Nuance to Deliver New, Easy-To-Navigate Conversational Interfaces for AI-Enhanced Customer Experience Read more