Contact Center Market to Grow at 3-4% CAGR through 2025, with Outsourced Services on the Rise, says Beroe Inc Read more
NICE CXone Named Leader in Frost and Sullivan’s 2022 North American Enterprise Cloud Contact Center Report Read more
Kore.ai Launches Intelligent Virtual Assistant Automation for Zendesk Sunshine Conversations Read more
Applying AI and NLP to Support Experience Management Enables Companies to Reduce Escalations and Accelerate Time to Resolution While Improving the Support Experience for Both Agents and Customers Read more
Oracle Cloud Infrastructure Helps Guitar Center Tune its Business for Increased Customer Demand Read more
NEC and T-Metrics Combine Industry-Leading Technologies to Provide a Robust and Highly Responsive On-Premises Contact Center Solution Read more
Verizon Virtual Contact Center Improves Customer Experience Interactions With New Digital Solutions Read more