New Data Reveals the Top Digital Pain Points Shoppers Experience on Black Friday and Cyber Monday Read more
TouchPoint One Agent Coaching, QA, and Gamification Software Update Boosts Contact Center Workforce Effectiveness to Lift CX and Business Performance Read more
Microsoft Service Provider and Fast Track Partner Cloud Revolution Endorses Vantage DX for Microsoft Teams Call Quality Analytics Read more
Plum Voice, a Leading Provider of Intelligent Virtual Agents, Launches Two New Partner Programs – Plum Referral+ and Plum Reseller+ Read more
InterPro Enhances Mobile Add-ons to IBM Maximo, Improving Service Request Management, Scheduling & Planning Read more
NEC Expands Global Partnership with Intermedia Cloud Communications, including Extension of Contract Term, Launch of UNIVERGE BLUE® CONNECT BRIDGE Solution, and $40M Commitment to Invest in Intermedia Shares Concurrently with Planned IPO Read more