SupportLogic Launches Predictive Alerts to Reduce Support Escalations and Improve Visibility of Customer Health Read more
Hiver Announces A Suite Of Productivity Features To Take On Traditional Customer Service Helpdesks Read more
Khoros and Medallia Partner to Provide Brands with the Most Complete View of their Customers and Enhance Customer Experience Read more
Marchex Launches Marketing Edge, AI-Fueled Conversational Analytics Solution that Enables Brand Marketers and Agencies to More Effectively Drive Sales Conversations Read more
Mediafly Launches Jumpstart Presentations, Elevates Sales Conversations in Remote Selling Environments Read more
Frost & Sullivan recognizes Amelia, an IPsoft Company, with the 2020 North American Customer Value Leadership Award for its conversational AI platform Read more
Serviceaide Expands Offerings and Global Customer Base with Acquisition of Wendia, a Leader in Enterprise Service Management Read more
Smart Communications Study Spotlights Need for Accelerated Shift to Digital Conversations Due to COVID-19 Read more
The Northridge Group and Tethr Announce Strategic Partnership to Help Businesses Make Smarter Decisions Using Voice of the Customer Data Read more
Hootsuite Announces New Integration with Microsoft Dynamics 365 to Help Customers Drive Tangible Brand Value Through the Power of Social Read more