Innominds Partners with Minerva CQ to Revolutionize Customer and Product Support with AI-Powered Solutions Read more
Worldly Appoints New Executives to Accelerate Customer Value Through Product Innovation and Actionable Sustainability Data Insights Read more
Three Strikes and You’re Out: Sauce Labs’ Latest Research Report Uncovers Over Half (57%) of Consumers Will Switch to a Competitor After 3-4 Negative Digital Experiences Read more
ICMI Unveils AI Optimization Assessment Tool to Empower Contact Centers to Better Serve Their Customers Read more
Zilliant Establishes New Customer Advisory Board to Bring Additional Market Feedback into Company’s Technology Priorities Read more
NICE’s Inaugural International Happiness Index Finds 78% of People Think Leveraging AI In Customer Service Can Make Them Happier Consumers Read more
Talkdesk enhances generative artificial intelligence customer experience in retail with deeper self-service use cases, new real-time insights for agents Read more