TPG Launches Anna™, the AI Engine That Powers TPG’s Customer Experience Platform, for Insight Into Customer Interactions, Sentiment, and Agent Effectiveness Read more
SAASTEPS and BUYJOUR Partner Strategically to Launch a B2B Frictionless Selling Solution With a Pre-built Connector for All Salesforce Customers Read more
Leading Japanese BPO Adopts NICE Enlighten AI for Smart Quality Management and Improved Customer Service Read more
Klevu Launches Real-Time Search Analytics, Boosting Sales and Customer Experience Ahead of Holiday Season Read more
Sitel Group® Named Leader in 2021 ISG Provider Lens™ Contact Center – Customer Experience Services Quadrant and Archetype Reports Read more
Enterprises in Europe and the U.K. Turn to Contact Center-as-a-Service Providers to Keep Up with Customer Demand Read more