An Identity Crisis: Organizations Grapple With Growing Consumer Expectation for Personalization and Security Challenges Read more
Painful Customer Support Experiences Bring 52% of American Consumers to Tears and Profanity Read more
LogMeIn Finds that 85% of Customer-Facing Teams Are Frustrated with Lack of Technology Needed to Meet Customer Expectations Read more
New ServiceChannel Report Reveals How Online Shopping has Changed Grocery Customer Expectations Read more
Pitney Bowes Online Shopping Study: Consumer Dissatisfaction with Holiday Shopping Experience Doubles to 60% in Four Years Read more
First Insight Survey Finds Significant Disconnect Between Senior Retail Executives and Consumers on Diversity and Inclusion Read more
Alliance Data Analytics And Insights Institute Identifies Key Retail Trends In New Report, Reflecting Expectations For Tech-Driven, Two-Way Customer Relationships Read more
Brands Relying on Digital Tools to Simplify Shopping Needs of Young APAC Consumers, Says GlobalData Read more