Ericsson to Acquire Vonage for USD 6.2 Billion to Spearhead the Creation of a Global Network and Communication Platform for Open Innovation Read more
U.S. Enterprises Turn to Contact Center-as-a-Service Providers to Meet New Consumer Expectations Read more
Survey Reveals Contact Centre Employees’ Experience as Consumers and the Move to Upselling and Cross-Selling in the Contact Centre Read more
Applause Global Survey Finds Online Holiday Spending to Increase Even as Consumers Return to Retail Stores Read more
New Release of Intermedia Unite® Delivers an Even More Feature-Rich, Intuitive, Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) Platform Read more
Aircall Named One of the Fastest-Growing Companies in North America on the 2021 Deloitte Technology Fast 500 Read more
NICE and Google Cloud Collaborate to Drive Smarter Digital Conversations and Improve Self-Service Experiences Read more