Deskpro Unveils 5 Key Trends Defining Customer Service As 96% of Customers Link Outstanding Service to Brand Loyalty Read more
Cyara Acquires CentraCX Adding Voice of the Customer (VOC) to Customer Experience Transformation Solutions Read more
LivePerson Ranked Best-In-Class in G2’s Enterprise Implementation Index for Intelligent Virtual Assistants Read more
Understanding Latest Trends in the B2B Buyer Journey: What Recent Reports and Studies Suggest Read more
Consumers Say They’d Rather Get a Cavity Filled, Burn Their Mouths on Hot Coffee and Attend a ‘Meeting that Could Have Been an Email’ than Engage with Customer Service Read more