The BGL Business Services Insider – The Mid-Game Pivot: Contact Center Industry Adjusts Rapidly to Market Forces Read more
Five9 Announces Availability of Service Cloud Voice for Partner Telephony on Salesforce AppExchange Read more
M Corp Hires Veteran Technology Executive Bill Cody as Director of Sales for Professional Services Read more
New Calabrio Research: Consumers Judge Brands Based on their Customer Service Experience, but Brands are not Empowering Contact Center Employees for Success Read more
Innovis Announces FailSafe on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace Read more
Enterprise CCaaS Leader, Alvaria, Expands Customer Cloud Choice by the Deployment of Alvaria Cloud in Google Cloud Platform (GCP) Read more