CallPilot, Proxima’s AI-powered customer support solution, redefines outbound communication and inquiry handling Read more
SpendHQ Celebrates Year of Customer Growth, Innovation and Global Impact of its Strategic Procurement Solutions Read more
Customer Onboarding is now an Established and Critical Component of the Customer Journey: 2024 Rocketlane Survey Read more
Vonage Research Reveals Nearly Half of Consumers Expect 24/7 Customer Service Support, Nearly Three Quarters Will Switch Businesses Following a Subpar Experience Read more
Alexander Group Releases Customer Experience Research Indicating the Behaviors, Practices and Tools of CX Leaders Read more
DispatchTrack Launches Customer Notification Enhancements for a More Unified Customer Experience Across the Delivery Lifecycle Read more