Creative Virtual Recognised for Innovative Conversational Self-Service Solutions Delivering Improved Customer and Employee Experiences Read more
Iterable Launches AI-Powered Brand Affinity™ to Transform Customer Engagement Into Meaningful Experiences Read more
Independent Study Confirms Value of Connected Experiences and Shows Path for Delivering Them to Customers and Employees Read more
AWS Announces Five New Capabilities for Amazon Connect, Helping Customer Service Representatives Offer More Personalized, Efficient, and Effective Experiences for Customers—All Powered by AWS’s Industry-Leading Machine Learning Technology Read more
SAP Survey Finds Consumers Expect Control, Omnichannel Experiences and Personalized Customer Service this Holiday Season Read more
Automox Continues Rapid Growth with Over 1,500 Global Customers, Announces VP of Customer Experience to Drive Customer Value and Exceptional Experiences Read more
Demandbase Automates High-Impact Campaign Experiences with Tray.io to Increase Customer Lifetime Value Read more
Aspect Software’s 5th Annual Contact Center Consumer Index Reveals that Above All, Customers Want Effective Experiences Read more