CGS Wins 2021 Gold Stevie® Award in the Contact Center / Customer Service Outsourcing Provider of the Year category Read more
Human Error – Not Training – is #1 Cause of Contact Center Agent Mistakes, New Balto Survey Reveals Read more
COVID Reshapes Traditional Customer Service as Contact Center Traffic Surges and Consumers Voice Frustration Read more
Atos Selects Hitachi Vantara’s Next Generation Software and Storage Products to Transform its Data Center and Deliver Faster, More Responsive Services to Clients Read more