Dialpad Appoints Industry Veterans Jim Nystrom and Kent Venook to Key Sales Leadership Roles Read more
Avaya Named ‘Exemplary Vendor’ by Ventana Research – Recognizing Avaya OneCloud CCaaS for Best Performance in Product and Customer Experience Read more
Key Differences Between BPOs, IVRs and Voice AI; What Tech Suits Your Contact Centre the Best? Read more
U.S. Enterprises Turn to Contact Center-as-a-Service Providers to Meet New Consumer Expectations Read more
Enterprises in Europe and the U.K. Turn to Contact Center-as-a-Service Providers to Keep Up with Customer Demand Read more
Invoca Launches New Solution to Recover Revenue from Missed Sales and Appointment-Setting Calls Read more
CallMiner Advances Industry-Leading Conversation Analytics Platform to Drive Insights and Innovation Across More Types of Customer Interactions Read more
The Era of the Intelligent Workforce: Observe.AI Introduces New Platform to Drive Next-Generation Contact Centers Read more