NICE Survey Finds At Least 50 Percent or More of Interactions Being Handled Through Digital Channels Read more
Blue Yonder Survey Finds Retailers’ E-Commerce Revenue as a Percentage of Total Revenue Increases by 33% Amidst COVID-19 Read more
AWS Announces Five New Capabilities for Amazon Connect, Helping Customer Service Representatives Offer More Personalized, Efficient, and Effective Experiences for Customers—All Powered by AWS’s Industry-Leading Machine Learning Technology Read more
Verint Introduces Digital Behavior Analytics to Understand How Customers Navigate Digital Properties and to Enhance the Quality of Customer Experiences Read more