T-Metrics Announces CX-2025 FedRAMP Authorized Solution Now Available in AWS Marketplace, Streamlining Government Procurements Read more
Thoughtly Announces $3M Seed Round to Revolutionize Contact Centers with Human-like AI Agents Read more
Cognigy Unveils Advanced AI Agents for Sales and Marketing at Customer Contact Week Las Vegas Read more
Coveo Announces New Partnership with Genesys to Empower Contact Center Agents with AI Search, Recommendations, and Generative Answering Read more
Avaya Acquires Edify, Further Extending its Position as the Leader in Customer Experience Solutions for the Enterprise Read more
Avaamo Launches AI-Powered Agent Assist Copilot to Deliver Real-Time, End-to-End Support for Live Contact Center Calls Read more
Playvox Brings New Integrated Workforce Management Solutions to Freshworks Customer Service Applications Read more
Zappix and GTS Launch Advanced CX and Call Center Capabilities for North American Enterprises and Government Sectors Read more