DispatchTrack Launches Customer Notification Enhancements for a More Unified Customer Experience Across the Delivery Lifecycle Read more
Aisera & Dave Launch DaveGPT, a Generative AI Customer Service Assistant to Enable Personalized On-Demand Support Read more
SmartAction Announces Major Brand Refresh and Launch of NOVA Platform, Redefining AI-Driven Customer Service Read more
Calabrio Acquires AI and Bot Analytics Company Wysdom to Revolutionize the Customer Experience Read more
Zuper Announces Integration with Freshworks for Businesses with Field Operations to Deliver Exceptional Customer Experiences On The Go Read more
evaluagent Expands Management Team with Strategic Hires in Sales, Customer Success and Product Marketing Read more
8×8 Announces 8×8 Sales Assist to Improve the Customer Experience, Increase Satisfaction, and Accelerate Revenue Growth for Retailers Read more
SoundHound AI to Acquire SYNQ3 to Expand Its AI Customer Service Solutions and Create the Largest Voice AI Provider for Restaurants Read more
Rush to AI Adoption in Contact Centers Generates Contrasting Reactions from Businesses and Customers, According to Waterfield Tech Survey Read more