GlideFast Consulting Unveils AgileGenius: AI-Powered Agile Project Management Integration to Transform ServiceNow Experience Read more
Leading Livestream Shopping Platform buywith Announces “Next Gen Co-Browsing” Patent to Enable a Personalized “Shop With Me” Experience Read more
Salesforce’s New Sales GPT and Service GPT Drive Productivity and Personalize Customer Interactions with Generative AI Read more
Totango Launches In-App Communication as Part of Its Composable Customer Success Platform, Advanced By the Acquisition of Lou, a No-Code Digital Adoption Platform Read more
Fractal Launches Flyfish, the First-Ever Generative AI Sales Platform for Consultative Customer Experiences Read more
Forrester’s Canada 2023 Customer Experience Index: Brands’ CX Quality Reaches Its Lowest Point Since 2016 Read more
Consumers Say They’d Rather Get a Cavity Filled, Burn Their Mouths on Hot Coffee and Attend a ‘Meeting that Could Have Been an Email’ than Engage with Customer Service Read more