nShift Finds Four in Five Consumers Will Reject Retailers That Offer a Poor Returns Experience Read more
Call Center Industry Faces Concentration Crisis: IRIS Clarity Survey Reveals 89% of Agents Believe Background Noise Impacts Results Read more
Blueprint Software Systems Publishes Report Assessing the State of Robotic Process Automation Read more
Intelligent Automation Leader Laiye Appoints Braham Shnider to Lead Global Strategy and Ecosystem Read more
Bright Pattern Named Runner-up for “Cloud-Based CX Solution of the Year” for Customer Contact Week (CCW) Excellence Awards Read more
Malomo continues their rapid expansion into the Shopify ecosystem by launching a new Agency Partner Program Read more
NovelVox Introduces BI-enabled iVision Plus Wallboards and Agent Dashboard for Cisco Webex Contact Centers Read more