COVID Reshapes Traditional Customer Service as Contact Center Traffic Surges and Consumers Voice Frustration Read more
ReadSpeaker and SoundHound Inc. Partner to Provide Humanlike Voices for Branded Voice Assistants Read more
Businesses in Singapore that Prioritize CX are Expected to Recover Faster from the Covid-19 Pandemic: Zendesk Survey Read more
Gupshup Launches a New Messaging Channel, GIP, to Enhance Business Communications with Consumers Read more
AWS Announces Five New Capabilities for Amazon Connect, Helping Customer Service Representatives Offer More Personalized, Efficient, and Effective Experiences for Customers—All Powered by AWS’s Industry-Leading Machine Learning Technology Read more