Sitel Group® Named Leader in 2021 ISG Provider Lens™ Contact Center – Customer Experience Services Quadrant and Archetype Reports Read more
Snowflake Announces Latest Data Cloud Innovations to Enable Customers to Seamlessly Manage Global Operations, Build Faster, and Create New Businesses with Data Read more
European, UK Contact Centers Adopt Remote Work, Omnichannel Customer Experiences for Post-COVID World Read more
U.S. Companies Embrace New Contact Center Technologies as Pandemic Changes Consumer and Worker Expectations Read more
TouchPoint One Agent Coaching, QA, and Gamification Software Update Boosts Contact Center Workforce Effectiveness to Lift CX and Business Performance Read more
Sonrai Security Joins Microsoft Intelligent Security Association; Sonrai Dig Listed as Preferred Solution on Microsoft Azure Marketplace Read more
Metallic Launches Security IQ for Proactive Cyber Readiness, Identifies Data Protection Risks at Cloud Scale Read more