Human Error – Not Training – is #1 Cause of Contact Center Agent Mistakes, New Balto Survey Reveals Read more
Avaya Expanding AI-powered Contact Center Capabilities to Improve Customer Experience, Participating With AWS Contact Center Intelligence Read more
VoiceBase Enables PCI Redaction for Freshworks’ Customer Contact Center through AI-Powered Voice Analytics Technology Read more
Korbyt Attains AWS Partner Network Select Tier to Deliver Enhanced Visualization and Performance Management within Contact Centers with Its Amazon Connect Integration Read more
NICE Unveils ENLIGHTEN Fraud Prevention Powered by AI and Voice Biometrics to Empower Contact Centers in Safeguarding Consumers Read more
Vonage And Evolutio Announce Strategic Partnership, Offer Vonage Contact Center To Companies Throughout Spain Read more
Sitel Group® is Recognized as Leader in AI, Analytics, Automation and More in Information Services Group’s Annual Provider Lens™ Contact Center – Customer Experience Services Reports Read more
OneLink Earns Acclaim from Frost & Sullivan for Its Customer-focused Approach to Process Automation in Contact Centers Read more
Talkdesk and Calldesk Partner to Propel the Adoption of Voice Conversational AI in Contact Centers Read more