TTEC AI Readiness Assessment Identifies Four Critical Competencies Required to Unlock the Full Potential of an AI-enabled Contact Center Read more
Rush to AI Adoption in Contact Centers Generates Contrasting Reactions from Businesses and Customers, According to Waterfield Tech Survey Read more
Applause Global Survey Finds 81% Plan to Change Holiday Spending Due to the Impact of Inflation and Financial Instability Read more
SalesTechStar’s Sales Technology Highlights of The Week: Featuring Marchex, Cresta, CallMiner and more! Read more
New Verint Research Highlights Retail Holiday Staffing Shortages, Underscoring the Need for Customer Experience Automation Read more