Interactions Launches Task Orchestration, an AI-Powered Agent Assist Solution that Transforms Customer Experience and Operational Efficiency in Contact Centers Read more
Macorva Launches AI-powered Call Scorecard System to Improve Customer Service Quality and Agent Performance Read more
Saarthee Launches Revolutionary Generative AI-Based Customer Experience (CX) Agent Training Simulator saarATS to Transform Agent Training Read more
Half of US Businesses Already Use AI in Customer Service. Their Biggest Obstacle? Maintaining Consumer Trust Read more
Enhancing Customer Experience with Advanced Product Taxonomy, Influencer Insights, and Real-Time Recommendations Read more
2 out of 5 UK Retailers Fail to Communicate With Customers During Returns Process – Report Finds Read more