Lifesize Announces Strategic Partnership with Omilia to Bring the Power of Conversational AI to the Contact Center Read more
Rakuten Mobile Adds Nuance Intelligent Engagement AI Services to Rakuten Communications Platform Read more
Five9 Unveils Agent Assist Offering – Delivering Practical, Real-World Benefits to Contact Centers Read more
Global CPaaS Innovator Accelerates Growth of Multibillion-dollar Customer Service Industry With Simple Omnichannel Cloud Contact Center Solution–No Coding Required Read more
Experience Management Leader Medallia to Acquire Contact Center Coaching Automation Platform, Stella Connect Read more