8×8 Enhances Cloud Contact Center and Unified Communications Platform with AI-powered Customer and Employee Experience Innovations Read more
Vonage Research Reveals Nearly Half of Consumers Expect 24/7 Customer Service Support, Nearly Three Quarters Will Switch Businesses Following a Subpar Experience Read more
Alexander Group Releases Customer Experience Research Indicating the Behaviors, Practices and Tools of CX Leaders Read more
Aisera & Dave Launch DaveGPT, a Generative AI Customer Service Assistant to Enable Personalized On-Demand Support Read more
Sensormatic Solutions Connected Inventory Intelligence Solutions Support Retailers’ Expanding Omnichannel Initiatives Read more