Applying AI and NLP to Support Experience Management Enables Companies to Reduce Escalations and Accelerate Time to Resolution While Improving the Support Experience for Both Agents and Customers Read more
Topps Tiles Transforms Fleet Delivery Operations and Strategic Modelling with Descartes’ Route Optimisation Solution Read more
NICE Digitally Transforms Performance and Customer Experience through AI-Driven Employee Engagement Solutions for a leading European BPO Read more
IDC Forecasts Steady Growth for Enterprise Applications through 2026 in Support of Digital Business Objectives Read more
ClearGov Receives 2022 ChurnZero ChurnHero Award For Improved Onboarding Process And 100% Customer Satisfaction Rate Read more