Marc Bernstein Talks About What is Known as Real-Time AI Analytics and the future of Contact Centers, In Latest Episode Read more
Avaya Positioned By Aragon Research as a Leader In Intelligent Contact Center Solutions, Powering Next-Generation Customer Experiences Through Advanced AI Read more
NCRi Continues Its Global Growth Run With the Acquisition of Ascentia Services LLC and Companies, Adding New Contact Center Locations in UAE, India, and Bahrain Read more
NCRi Continues Its Global Growth Run With the Acquisition of Ascentia Services LLC and Companies, Adding New Contact Center Locations in UAE, India, and Bahrain Read more
European Luxury Retailer Uses Bright Pattern Contact Center Software To Connect In-Store Personnel With Online Customers Using Mobile Messengers And Video Read more
Teleperformance Earns Acclaim from Frost & Sullivan for Dominating the Colombian Contact Center Outsourcing Market Read more
NICE Revolutionizes Contact Center Recording with the Launch of InterACT, the Industry’s Only AI-Powered Agile Recording Solution Read more