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NovelVox Continues to Drive Omnichannel Engagements in Avaya Contact Centers; Boosts Operational Efficiency with Unified CX Solutions

Report: Nearly Two-Thirds of Contact Center Agents Want Real-Time Help From AI

AWS Partners SuccessKPI and ConnectGen Launch Contact Center Builder to Accelerate and Simplify CCaaS Deployments

UJET Strengthens Channel Focus with Exclusive TSD Partnership Model, Appoints Industry Veterans to Drive AI-Powered Contact Center Transformation

Sharpen Revolutionizes Contact Center Operations with Usable AI™ Platform

SalesTechStar’s Sales Technology Highlights of The Week: Featuring Five9, Observe.ai and more!

Five9 Announces AI Integration with Salesforce for a Unified View of the Customer

Tethr and Awaken Intelligence Join Forces to Accelerate Contact Center Modernization

Alltius launches Gen AI platform suite for Financial Services Sales and Support

AI Backed Call Analytics Systems – How they are changing Sales and After-sales