NICE Launches WEM@home, Helping Organizations Maintain Service Levels and Agent Engagement While Working From Home Read more
TCS Named a Leader in 2020 Gartner Magic Quadrant for Managed Workplace Services, Asia/Pacific Read more
Cloud Contact Center Provider Raises Series B Funding to Continue Global Expansion and Growth Read more
Espressive Raises $30 Million Series B to Cement Leadership in AI for Enterprise Service Management as Demand for Intelligent Automation Heats Up Read more
Espressive Unveils New Barista Innovations to Lead Market in Conversational Chatbots for Enterprise Service Management Read more
Technology and ERP Provider Delivers Free Remote Access Tool to Help Businesses Stay Productive During Global Uncertainty Read more
BlackBerry to Help Enable Remote Working Initiatives, Announces Free Availability of Secure Communication Solutions Read more
Inference Solutions Will Give You a Team of Virtual Agents to Respond to an Influx of Customer and Employee FAQs Read more