TouchPoint One Agent Coaching, QA, and Gamification Software Update Boosts Contact Center Workforce Effectiveness to Lift CX and Business Performance Read more
Australian Firms Invest in Workforce Tools, Customer Data Analytics after Pandemic Disrupts Contact Centers Read more
COPC Inc. and livepro Partner for an Upcoming Webinar on the Importance of Knowledge Management in Contact Centers Read more
Empirix Launches New Hammer Partner Program to Capitalize on the Growth of the Contact Center as a Service Market (CCaaS) Read more
NobelBiz’s Webinar Series Welcomes Colleen Guffey to talk about The Steps of Implementing New Contact Center Technology Read more
transcosmos China named “2021 Top 10 Recommended Customer Center Professional Outsourcing Brands in China” Read more