MetTel Partners with Talkdesk to Deliver Industry-Leading GenAI Features to Contact Center Customers Read more
Rush to AI Adoption in Contact Centers Generates Contrasting Reactions from Businesses and Customers, According to Waterfield Tech Survey Read more
RingCentral Announces General Availability of RingCX, a Natively Built AI-first Contact Center that is Simple to Use and Easy to Deploy Read more
Cresta Raises Bar with New Generative AI Capabilities that Drive Efficiency and Effectiveness in the Contact Center Read more
Yeastar Introduces WhatsApp and SMS Integration for Omnichannel Messaging, Setting Foot in the Contact Center Market Read more
IDC Forecasts Spending on GenAI Solutions Will Reach $143 Billion in 2027 With a Five-Year Compound Annual Growth Rate of 73.3% Read more
CommunityWFM to Showcase Latest Release of its Contact Center Workforce Management Solution at Zoomtopia 2023 Read more