Hexaware Technologies Has Earned the Modernization of Web Applications to Microsoft Azure Advanced Specialization Read more
NICE CXone Named Overall Leader in 2021 SPARK Matrix™ for Contact Center as a Service Report Read more
OnviSource Partners with Voicegain for Speech Recognition Based on Deep Learning Technologies and the Edge Architecture Powered by Nvidia GPUs Read more
Using Analytics and Automation from OnviSource, a Nationwide Wireless Service Provider Intelligently Automates Its Customer Satisfaction Discovery, Tracking and Scoring Read more
TCN Launches “‘The Complete Guide to Managing Call Center Agents,” a Free Online Resource for Managers Read more
Avaya Earns Metrigy MetriStar Top Provider and Customer Sentiment Awards for Avaya OneCloud UCaaS and CCaaS Solutions Read more
LiveVox Study Finds That Many Contact Center Leaders Do Not Want to Keep Agents Remote Despite Recent Business Benefits Read more