NICE CXone Ranks First Overall in 2021 Contact Center in the Cloud Report from Ventana Research Read more
Contact Centers With A Cloud Strategy Well Positioned To Offer Exceptional CX In A Post-pandemic Era Read more
Avaya OneCloud CCaaS Brings Digital Contact Center Capabilities Into New Markets, Enabling Businesses Worldwide To Compose Effortless Customer And Employee Experiences Read more
Vericast Chooses Verint Customer Engagement Cloud Platform to Further Enhance Customer Experience at its Contact Centers Read more
Nearly Three-Quarters of Contact Centers That Moved to the Cloud Did So During the Pandemic. Here’s What They’re Expecting Next. Read more
KONE Strengthens Its Partnership With Orange Business Services and Migrates Its Contact Center Infrastructure To The Cloud Read more
NICE inContact Named the Market Share Leader in Cloud-Based Contact Center Infrastructure by DMG Consulting Read more
Driving AI Innovation for the Future of Customer Experience, Avaya Receives 600th Contact Center Technologies Patent in its Avaya OneCloud™ CCaaS Portfolio Read more