Clarabridge Announces Integration with Microsoft Dynamics 365 Customer Voice and Dynamics 365 Read more
Algolia Launches the Industry’s Most Intelligent Self-Learning Search Platform Powered by AI, Designed Using Trillions of Searches Read more
Lifesize Announces Strategic Partnership with Omilia to Bring the Power of Conversational AI to the Contact Center Read more
Voyager Labs Awarded The 2020 OSMOSIS “Open Source Technology Innovation Of The Year” For Its Innovative Solution In Applying AI To Enable Investigators And Analysts To Acquire Previously Unattainable Insights From Massive Amounts Of Open Source, Unstructured Data. Read more
How AI Chatbots Transform the Public Transport in Taiwan – Youbike Taiwan Is Launching Its New Customer Service System Using Conversational AI Technology Read more
Rakuten Mobile Adds Nuance Intelligent Engagement AI Services to Rakuten Communications Platform Read more
Five9 Unveils Agent Assist Offering – Delivering Practical, Real-World Benefits to Contact Centers Read more
Global CPaaS Innovator Accelerates Growth of Multibillion-dollar Customer Service Industry With Simple Omnichannel Cloud Contact Center Solution–No Coding Required Read more