Avaya OneCloud™ Communications and Collaboration Solutions for Advanced Call Center Technologies (ACT), an Outsourcing Provider, Improve Experiences While Significantly Reducing Costs Read more
TouchPoint One Agent Coaching and Contact Center Performance Management Solutions Win Product of the Year and Remote Work Pioneer Awards Read more
Enhancements to Pryon’s Platform Release 4.6 Sets Record for Accuracy and Volume of Answers Delivered by Contact Centers and Help Desks Read more
Dialpad and SoftBank Accelerate Shift to Cloud in Japan Through Landline and Call Center Portability Read more
Bandwidth Announces Duet for Genesys: A Global BYOC Solution To Accelerate the Enterprise Contact Center Move to the Cloud Read more