LivePerson Survey Suggests That Consumers Will Spend More Money if they can Message with Associates or Chatbots Read more
New Privitar Survey Reveals Business Opportunity to Build Consumer Loyalty Through Data Privacy Read more
KPMG Survey: American Consumers Want More Control, Visibility Into How Companies Use Their Personal Data Read more
Retailers Get Ready: Survey Shows COVID-19 Impact Hasn’t Disrupted Consumer Holiday Shopping Plans Read more
Consumers Want to Support Their Local Economy by Supporting Local Businesses, According to a Survey by ZypMedia Read more
Genesys Survey Finds Nearly 50% of Consumers Feel Companies Lack Empathy When Delivering Customer Service Read more
Survey: More Than Half of Consumers Have Experienced Increased Digital Service Problems During Work From Home Period Despite It Confidence in Current Tools and Processes Read more