CGS Wins 2021 Gold Stevie® Award in the Contact Center / Customer Service Outsourcing Provider of the Year category Read more
AWS Announces Five New Capabilities for Amazon Connect, Helping Customer Service Representatives Offer More Personalized, Efficient, and Effective Experiences for Customers—All Powered by AWS’s Industry-Leading Machine Learning Technology Read more
LivePerson’s 2020 Consumer Preferences for Conversational Commerce Report Reveals Skyrocketing Demand for Messaging and Conversational AI Read more
Frost & Sullivan Profiles Bright Pattern as a Top Vendor in Latest Contact Center Software Report Read more
Itaú Unibanco Selects AWS as Its Long-Term Strategic Cloud Provider to Accelerate Digital Transformation Read more
iAdvize Launches “Augmented Intelligence”: a Unique Collaboration Solution between Human and AI for High-impact Conversations and to Maximize e-commerce Brands’ Conversions Read more
Identity Theft Resource Center® Supports Cybersecurity Awareness Month to Promote Online Safety and Privacy Read more