ERC to Share How it Develops Top Performing Customer-Facing Contact Center Teams with Zenarate’s AI Conversation Simulation Solution Read more
TouchPoint One Agent Coaching and Contact Center Performance Management Solutions Win Product of the Year and Remote Work Pioneer Awards Read more
LiveVox to Sponsor and Present at Enterprise Connect Conference, Focusing on Practical AI Solutions and Digital Messaging for the Contact Center Read more
8×8 Reimagines the Contact Center with 8×8 Agent Workspace; Delivers Purpose-built, Context-driven Agent Experience in a Single, Integrated Solution Read more
8×8 XCaaS™ Achieves Another Industry First; Now Delivers Integrated Cloud Contact Center and Phone Solutions for Multinational Companies in Indonesia Read more
Observe.AI Launches the Contact Center Industry’s First Selective Redaction Solution to Boost Compliance and Agent Performance Read more
UJET Launches CX Intercloud, the Contact Center Industry’s First Cloud to Cloud Failover Solution Read more
GoTo Launches Flexible Customer Communications and Support Solution for SMBs with Expanded Contact Center Offering Read more
Bandwidth Announces Duet for Genesys: A Global BYOC Solution To Accelerate the Enterprise Contact Center Move to the Cloud Read more