Workiz, the leading field service management and communication software, announced a new integration with Zoom, the video conferencing service. In response to a growing need, Workiz provided this new integration feature to enable service businesses, such as repair services, junk haulers, and carpet cleaners, to give video estimates to their customers. By reducing the need for physical interactions between service providers and their customers, this innovative solution helps maintain social distancing guidelines during the pandemic.
Read More: SalesTechStar Interview With Krischel Crawley, Vice President Of Sales At Nasuni
Video estimates allow service businesses to:
- Work more efficiently by having service providers give estimates remotely rather than traveling back and forth to customers’ homes.
- Protect the safety of both service providers and customers during the COVID-19 pandemic.
- Save recordings of estimates in Workiz, their scheduling and management software.
- Troubleshoot simple problems over video for a reduced rate
Read More: Monetate Releases React Mobile SDK For Faster, Easier Personalization
According to Workiz’s data, an average of 70% of service providers’ time is spent preparing and providing estimates, rather than actually performing their services. Only 28% of these estimates ultimately result in paying jobs. This new feature allows service businesses to do online estimates via video which saves them time, thereby improving their efficiency and helping them become more profitable.
“This Zoom integration allows customers ease of mind during this pandemic,” explained Thomas Dawson, Founder and Owner of Dumpster Intervention Patrol, a trash, recycle bin and dumpster sanitizing and cleaning service based in Peoria, Arizona. Furthermore, “If somebody who lives 50 miles away called me and asked for a free home estimate — as a business it doesn’t make sense to drive 100 miles without knowing the job is guaranteed.” In the junk business sector, 76% of technicians’ time is spent on estimates rather than on actual jobs for which they get paid. An average estimate for the industry is $650, with a win rate of 27%. Therefore, the ability to do online estimates can be a game changer in this industry.
Read More: SalesTechStar Interview With Guillaume Laporte, Co-Founder & CEO At Mindsay