Lurn, Inc. announced that The Globee® Awards, organizers of the world’s premier business awards programs and business ranking lists, has named its customer support team a winner in the 13th Annual 2021 Golden Bridge Business and Innovation Awards.
The coveted annual Golden Bridge Awards program recognizes and honors the world’s best in a range of business categories. Judges from a broad spectrum of industry voices from around the world participated and their average scores determined the 2021 award winners.
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Lurn’s customer support team has retooled and revamped over the last year to meet unprecedented demand for the company’s products and services.
Some of the highlights from their past year are:
Growing from three support agents to twelve
Reducing average response time from 128 hours to under one hour – seven days per week
Improving their customer satisfaction rate from 70% to 85%
The level of service they provide has improved as the team has been built up bigger and stronger.
“We truly do have an amazing support team and it shows in our community and how happy our students are.” says CEO Anik Singal. “The results of our students come first, and our support team delivers on that mission day in and day out. I’m thrilled they’re getting the recognition they deserve.”