IntelePeer’s Voice and CPaaS Solutions Will Support Zoom Phone and Zoom’s Newly Launched Provider Exchange
As announced today at Zoomtopia, the annual Zoom User Conference, IntelePeer – a leading Communications Platform as a Service (CPaaS) provider – has been selected to be part of Zoom Video Communications, Inc.’s newly introduced Zoom Phone Provider Exchange. The IntelePeer—Zoom technology integration supports Zoom’s Bring Your Own Carrier strategy, as well as IntelePeer’s Bring Your Own CPaaS strategy to provide enterprises with a choice of best-in-class voice and value-added communication solutions.
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“Together, Zoom and IntelePeer provide enterprises of all sizes the ability to quickly and easily migrate to cloud-based voice and AI-powered omnichannel communications without the need for new infrastructure.”
When IntelePeer launches its integration with the Zoom Phone Provider Exchange, IntelePeer and Zoom customers will be able to select IntelePeer as their communications provider. IntelePeer’s Atmosphere Voice Services for Zoom will enable customers to use IntelePeer’s reliable and secure voice services, easing a customer’s migration to the cloud through seamless number porting and provisioning. The technology integration will also give Zoom and Zoom Phone customers the option to leverage IntelePeer’s award-winning Atmosphere CPaaS applications, including omnichannel automation, AI and analytics. Ultimately, this powerful combination provides added capabilities, lowers costs and provides more flexibility.
“IntelePeer adds significant value to the Zoom Phone Provider Exchange by providing reliable, enterprise-grade voice services as well as CPaaS AI and analytics,” says Graeme Geddes, Head of Zoom Phone & Rooms, Zoom. “Together, Zoom and IntelePeer provide enterprises of all sizes the ability to quickly and easily migrate to cloud-based voice and AI-powered omnichannel communications without the need for new infrastructure.”
Businesses are increasingly adopting all-in-one cloud platforms and UCaaS (Unified Communications-as-a-Service) collaboration solutions. High demand for Zoom’s UCaaS applications as well as IntelePeer’s CPaaS services fueled Intelepeer to commit to being one of the first partners to join Zoom Phone’s Provider Exchange Program to provide integrated, best-in-class digital communications solutions to businesses across virtually every industry, from healthcare to hospitality, travel, retail, transportation, logistics, financial services and more.
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“Providing communication services that integrate with leading UCaaS vendors like Zoom is increasingly important to our customers, particularly as organizations continue to make a full transition to cloud communication,” says Frank Lauria, Senior Vice President of Business Development with IntelePeer. “By delivering IntelePeer Atmosphere Voice Services, a single cloud-based voice solution that integrates directly with Zoom and spans across multiple locations, customers will enjoy superior voice quality, along with IntelePeer’s full suite of CPaaS services, from any device.”
According to independent research by Nemertes Research, IntelePeer’s Atmosphere CPaaS platform helps enhance customer experience ratings by 31%, increase revenue by 28% and decrease costs by 53%. Designed for companies seeking to improve communications and overcome today’s customer experience challenges, IntelePeer offers a multitude of innovative tools and features including, voice, SMS, digital messaging, AI-enabled automation and communications routing and access to on-demand analytics for actionable intelligence—all of which gives companies the power to intelligently personalize customer engagement.
“A key advantage of our CPaaS platform is that it integrates with existing infrastructure and software applications, including CRM, ERP and other systems,” adds Lauria. “This enables the rapid deployment of IntelePeer’s applications, which is why customers who cannot wait months for internal development and deployment choose us. IntelePeer delivers what they need at scale and within days.”