Five9, Inc (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, today announced a new virtual event series presenting valuable insights, best practices and business tools to help navigate heightened customer expectations.
As 2020 comes to a close, it is evident that the pandemic has forever changed the way consumers interact with brands. This has forced customer experience professionals worldwide to reconsider technologies to adapt to changing customer expectations in a work from home setting.
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What was originally expected as a temporary shift to remote working has now become the new normal. Consumer trends have emerged that can guide companies in providing the best customer experience in this new environment through the use of impactful technology. The upcoming Five9 webinar series gives vital insight into integrating these tools into your contact center to provide more human experiences that drive your business further.
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“As the contact center becomes the front door for businesses operating remotely, understanding which work from home trends are here to stay is vital for post-pandemic success,” said Dan Burkland, President, Five9. “This virtual event series, hosted by Five9, will take a close look into the current customer service landscape and how to best identify the most critical technology for a modern cloud contact center.”
Five9 contact center experts and leading industry analysts will share their thoughts in the virtual event series including exploring how businesses can thrive through the use of cloud technologies in a world changed by the pandemic.
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