Talkdesk, the cloud contact center for innovative enterprises, announced Talkdesk CXTalent, a talent job platform for agents, supervisors and system administrators that connects skilled individuals seeking work-from-home jobs with innovative companies hiring contact center workforce. Talkdesk CXTalent, product #14 in the Talkdesk 20-in-20 program, helps companies in need of well-trained customer service staff to alleviate the additional inbound support pressure many industries are experiencing as a result of the coronavirus (COVID-19) pandemic. Simultaneously, Talkdesk CXTalent functions as a matching service for both customer service industry veterans and newcomers. With free training available through Talkdesk Academy™, job seekers can develop essential skills through four progressive levels of coursework and Talkdesk certifications.
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.@Talkdesk launches Talkdesk CXTalent & Academy to help customer service industry navigate employment crossroads of #COVID19. Academy provides free training, Talkdesk CXTalent connects qualified candidates with employers in need https://bit.ly/3ewNoM7
The customer service industry has seen a unique, dual-front impact of the coronavirus pandemic. Many organizations are experiencing drastic losses in revenue and subsequent workforce reductions, while others find themselves short-handed. Verizon and Halifax have closed call centers, leading to thousands of newly unemployed customer service agents. Other customer service providers, such as state unemployment agencies and remote-friendly companies, are seeing significant spikes in customer service traffic and face workforce shortages. Some companies are turning to Business Process Outsourcers (BPO) for additional customer service support to quickly meet this rise in demand, resulting in service level challenges. The combination of Talkdesk CXTalent and Talkdesk Academy offers a multi-layer solution to bring employers, BPOs and job seekers together.
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“Social distancing recommendations and shelter-in-place requirements are forcing some contact centers to shut down if they are unable, or unwilling, to move contact centers to the cloud and allow agents to work from home,” said Tiago Paiva, chief executive officer, Talkdesk. “The combination of Talkdesk Academy and Talkdesk CXTalent offers solutions for both the people whose employment is a COVID-19 casualty and the businesses seeing a surge in support exceeding its workforce capacity.”
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