SYSPRO, a leading global provider of ERP software, today announced that SYSPRO USA has appointed Brian Goodman as Chief Customer Officer. In this role, Goodman will be responsible for the consistent delivery of an exceptional SYSPRO customer experience at every touchpoint along the customer journey.
Brian Goodman will lead the team responsible for meeting the unique needs of SYSPRO USA customers, including implementation and customer product support, professional services, education, and training.
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SYSPRO provides industry-built enterprise solutions and specialized services designed to make things possible for customers in key industries within manufacturing and distribution. Goodman will lead the team responsible for meeting the unique needs of SYSPRO customers, including implementation and customer product support, to professional services, education, and training. His appointment is a further testament to SYSPRO’s commitment to empowering customers to easily adapt and remain resilient in the face of market change, by developing strategies that provide them with the capabilities and solutions that matter most to them.
“When we began our search for a Chief Customer Officer at SYSPRO USA, we knew we needed to find an executive with a first-hand understanding of the unique challenges of mid-market manufacturers and distributors,” said Scott Hebert, Chief Sales Officer and Interim CEO at SYSPRO USA. “Brian’s deep experience and his passion for customer success made him the obvious choice to enable manufacturers to ‘Say Yes to Next’ and ready themselves to thrive in the years ahead.”
“I’m excited about the opportunity at SYSPRO to guide mid-market manufacturers and distributors as they take the next step in their evolution and see life-long value from our SYSPRO solutions, whether it is accelerating digital transformation, expanding into new territories or adding new product lines,” Goodman said. “SYSPRO understands manufacturing and distribution better than any other software vendor I’ve worked with, and their customer-centric approach brings substantial value to customers.”
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Goodman has more than two decades of experience in the software, manufacturing, and services industries, which gives him a comprehensive understanding of customer needs. Prior to joining SYSPRO, he served as Chief Operating Officer for a manufacturer of complex components and assemblies for the aerospace, industrial, defense, and energy industries, where he was responsible for ensuring operational excellence of the company’s services team.