GuideCX, a purpose-built project management platform for onboarding new customers, announced it has completed a $10 million Series A round of financing led by Sorenson Ventures. The investment will allow GuideCX to further define the category of modern customer onboarding.
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Other series participants include new investors Epic Ventures, Orchard Ventures, LLC, and previous GuideCX investors Album VC and Prelude, among others.
“Throughout our due diligence, we were amazed at the enthusiasm of the GuideCX customer base,” said Rob Rueckert, Sorenson Ventures managing partner. “We were further convinced that GuideCX is solving a huge pain point by helping companies implement faster, with better engagement, while also providing effortless transparency to individuals and companies that use the GuideCX platform.”
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GuideCX helps companies reduce the time it takes to go live and recognize revenue which results in reduced churn, increased trust levels, more referrals and increased Net Promoter Scores. These benchmarks are accomplished by improving customer engagement, enabling customers to self-serve and creating better accountability through transparency.
“As a product-led growth company, GuideCX is disrupting the project management space by focusing on the customers’ customer experience,” said Founder and CEO Peter Ord. “We are honored to be backed by Sorenson Ventures and other wonderful investors, and look forward to further enhancing and expanding our vision to facilitate the delivery of any product or service that can’t go in a box.”
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