Experienced Innovator To Lead Client Strategy to Optimize Talent Outcomes Across the New Hire Lifecycle
Crosschq, the HR technology leader that is reinventing hiring by helping companies optimize Quality of Hire with its Talent Intelligence Cloud™, announced today the hiring of Kelsey Peterson as Head of Customer Success at Crosschq.
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In her new role, Peterson is responsible for building strong client relationships and maximizing value for Crosschq’s customers. This includes overseeing the entire customer lifecycle from onboarding, value realization, and renewal, as well as spearheading further adoption of Crosschq services for strategic accounts. In addition to Peterson, Crosschq has doubled its Go-To-Market team since closing its Tiger Global Management-led Series A round in March.
“We knew Kelsey was a fit from the moment we met her,” said Michael Fitzsimmons, CEO & Co-Founder of Crosschq. “She is incredibly passionate about making an impact and driving ROI for our clients and her experience driving expansion with a multi-tool platform like HubSpot directly aligns with our strategy.”
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Prior to joining Crosschq, Peterson held numerous positions at HubSpot, a leading customer relationship management (CRM) platform. In her first role, she was a Customer Success Manager where she propelled inbound strategies for customer marketing and sales initiatives, managing more than 100 enterprise-level HubSpot customers across a four-tool platform suite. From there she was promoted three times over the next four years, exiting the company as Manager of Strategic Partner Enablement and Operations where she expanded and enhanced HubSpot’s growth via key strategic alliances.
“I joined Crosschq because I believe in this team, mission, and technology,” said Peterson. “I’m excited to play a role in helping improve quality of hire, mitigate bias, and prioritize DEI to help our customers build winning, diverse teams.”