Algo, a leading supply chain intelligence SaaS solutions provider, today announced that Heidi Turk has been named Chief Customer Success Officer. “We are honored to welcome Heidi to the Algo Team and excited for what this means to both current and future customers,” said Amjad Hussain, Chairman, Founder and CEO of Algo. “Heidi’s deep knowledge of hard-goods manufacturing, distribution and retail channel operations will take Algo’s white-glove, customer-centric service and support to the next level.
Prior to joining Algo, Heidi spent the last 23 years with NBC Universal, most recently as SVP Supply Chain and before that, 8 years at Disney in Supply Chain Operations. Throughout her tenure at NBC Universal, Heidi was responsible for building world-class teams, consistently driving operational efficiencies across a broad range of functional areas including Master Data Management/Data Governance, Procurement, Manufacturing, Inventory Management (warehouse and retail) Distribution, Logistics/Transportation and Direct to Consumer Fulfillment.
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As Chief Customer Success Officer, Heidi will be responsible for leading Algo’s pre-sales solution consulting, implementation, customer success, support, education, and other services functions to ensure customers and partners realize the value of Algo’s ML-powered advanced analytics engine and supply chain optimization solutions.
“I’ve experienced, first-hand, the high quality of service the Algo Customer Success team delivers”, explained Turk, “And I’m thrilled to be part of taking that high-bar standard to even greater heights as we continue to make customer service a differentiating cornerstone of the solutions we deliver.”