NetSfere won a place on the £250m NHS SBS Patient/Citizen Communication & Engagement Solutions Framework through which all NHS organizations can access communication platforms
NetSfere, a global provider of next-generation secure and compliant messaging and mobility solutions, has been named an approved communication supplier on NHS Shared Business Service’s (NHS SBS) Patient/Citizen Communication & Engagement Solutions Framework, under which NHS organizations and the public sector in the UK can contract services.
Through the £250m framework designed to enhance interactions with patients and advance the digitization of the United Kingdom’s healthcare system, all NHS organizations have access to NetSfere’s portfolio of products.
The framework aims to provide a simple, effective, efficient, and compliant route to market for the supply of communication methods to engage with patients, citizens and the workforce across NHS organizations and wider public sector bodies.
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“Helping healthcare organizations streamline communications in a secure and efficient method has been a primary focus of NetSfere,” said Franz Obermayer, NetSfere’s Vice President UK & Europe. “As part of the Patient/Citizen Communications & Engagement Solutions Framework, NetSfere’s platforms are available to support NHS organizations’ needs for digital tools on a massive scale as the healthcare system looks to improve clinical efficiency and safety to increase patient satisfaction and address concerns that arose from the pandemic.”
Providing NHS organizations multiple avenues to streamline internal and external communications, the NetSfere platform is the leading enterprise mobile messaging service that provides all preferred means of communication – text, video, and voice – all in one encrypted platform. With omnichannel and emergency alert capabilities, NetSfere’s portfolio offers the most holistic, secure, all-in-one communication solution on the market.
“The coronavirus pandemic has added to the complexity of patient appointments and waiting lists,” said Adam Nickerson, Senior Category Manager of Digital and IT at NHS Shared Business Services. “Our Patient/Citizen Communications & Engagement Solutions Framework is designed to respond to the need within the NHS for better pre- and post-appointment communications, to reduce the backlog of urgent appointments and improve the patient journey, pathway and care.”
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Addressing the need for compliant and efficient internal communication methods, NetSfere Enterprise features solutions that empower employees with powerful, enterprise-class messaging technology, eliminating the need to use risky, consumer-grade messaging apps. Created with end-to-end encryption and full IT control, the platform is compliant with global regulations and provides enterprises with a private, highly secure, reliable centrally managed and controlled, cloud-based messaging service.
On the patient communication side, NetSfere Omnichannel enables digital customer engagement from a single platform with multi-channels to orchestrate the customer communication journey, including 1-way and 2-way SMS, MMS and RCS messaging, push notifications, voice, email, and social media messaging. The platform provides key benefits like intelligent routing and cost optimization, content management, number validation for increased open rates, full enterprise admin controls, rich analytics, and data archiving. The platform protects medical staff and patients with the highest level of security and meets all regulatory compliance standards including HIPAA, GDPR and PCI DSS.
NHS organizations can also implement NetSfere Lifeline through the framework. The solution allows enterprises to send high priority, critical messaging for targeted teams or an entire organization to disperse emergency information in an attention-grabbing manner. Messages can include text, images, or locations, ensuring that all essential information can be shared quickly in critical situations.