Mad Mobile, a leader in mobile-first restaurant and retail technology, announced today a new Dine-in Mobile Ordering solution integrated with Salesforce Commerce Cloud.
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The Dine-in Mobile Ordering solution empowers restaurant guests to order and pay on their own device using Commerce Cloud. Mad Mobile technology connects Commerce Cloud to a restaurant’s point-of-sale system in real-time, enabling guests to view the local menu, order, and pay directly.
While other solutions require restaurants to duplicate their menu in another system, the Mad Mobile solution automatically presents guests with the menu, pricing, and item availability for that specific restaurant directly from the POS. Furthermore, servers or runners can view guest orders on mobile devices and add items to open orders as needed so guests and servers/runners are always in sync.
According to statistics released by Datassential, 87% of diners prefer the idea of having contactless payment options in the restaurant while two-thirds of all digital orders are on mobile devices today. Further emphasizing the importance of offering mobile ordering options.
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“Dine-in Mobile Ordering offers incredible benefits to restaurants of any type. The labor shortage is real. Empowering guests to order on their own device increases speed of service and improves operational efficiencies. It also enhances the customer experience leading to higher loyalty and revenue. This solution with Salesforce makes it easy for restaurants to launch mobile ordering without changing how they operate.” – Greg Schmitzer, President of Mad Mobile
IT technology consultant, Visionet, has teamed with Mad Mobile to implement the Dine-in Mobile Ordering solution on Salesforce Commerce Cloud for quick-service and full-service restaurants.